Payment options:
We accept most major credit cards including Visa, Master Card, American Express and Discover. No C.O.D. orders can be accepted.
How do I place an order with Doctors Natural Products?
Shop online with our secure shopping cart. Find the items you want to purchase either by the panel on the left under the title, SHOPPING CATEGORY: You can choose any of the following to find the products you want; Category, Brands, Health Concerns. You can also use the Search tool at the top of the Shopping Category. In addition, you can also click on the words, Product Search located just to the right of the Search box. This will take you to an alphabetical list of all products on the site. Clicking on the desired item will take you directly to a photo of the desired product along with a description and price. Once you have found the product you wish to purchase, add it to your shopping cart by clicking on the Buy Now button. You can also choose to order more than one item by clicking the drop down box next to Buy Now button and change the quantity. Each time you add an item to your shopping cart, you will automatically be shown which items are currently in your shopping cart. For your convenience you may place your order online 24 hours a day, 7 days a week or call us toll free at (888) 560-5534 and ask for customer service, Monday - Friday 9 AM - 6 PM MST/AZ, Saturday 9 AM - 12:00 noon MST/AZ or e-mail us at info@doctordsnaturalproducts.com. You will receive an email confirmation within 24 hours from the time we receive your order.
Phone Orders?
If you have an order, email us or call us toll free at (888) 560-5534 and ask for customer service, Monday - Friday 9 AM - 6 PM MST/AZ, Saturday 9 AM - 12:00 noon MST/AZ or e-mail us at info@doctordsnaturalproducts.com.
How does your Shopping Cart work?
When you are shopping at Doctors Natural Products and add an item to your cart, it is saved in your Shopping Cart. The Shopping Cart holds products you wish to purchase while you shop, the same way you use a shopping cart in a retail store. Items you place in your Shopping Cart will remain there allowing you time to continue shopping before checking out.
What payment methods do you accept?
The payment method currently accepted in the Doctors Natural Products online store is credit cards and debit cards. We gladly accept MasterCard, Visa, Discover, and American Express.
When will my credit card be charged?
We do not believe you should pay for your order until the items are actually on their way to you. Therefore, we will not bill you until your products are actually shipped. If an item is backordered, you will be charged for your entire order at the time the first portion of your order is shipped. However, any backordered item will be shipped as soon as it becomes available. There will not be any additional shipping charge for the shipping of a backordered item even if the backordered item is less than $25.00 in cost
How will the charge appear on my credit card?
The charge will appear on your credit card as Doctors Natural Products, LLC.
Do I have to pay sales tax?
No, if you live outside Arizona, you will not be charged sales tax. Applicable sales tax (8.95%) will be included on all orders shipped to customers within Arizona (AZ).
What address should I enter in the billing information fields?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. Any non-matching information will not allow the order to be processed.
How do I enter a shipping address?
During the checkout process, the order form will ask if you have a different shipping address or would like the products shipped to the same address as your billing address. If you do not want us to use the same address for both, please indicate by typing the shipping address in the space provided.
Should I put spaces or dashes in the credit card number?
No, your card number should be entered as a continuous string of numbers without spaces.
Can I change my order once I have submitted it?
No, unfortunately, once you submit an order, it is unavailable for changes. Once submitted, the order is quickly processed and shipped. Changing your order once you have placed it is not possible, so please be sure your email address, shipping address and order information regarding products is accurate. Please also include a telephone number, so we can reach you concerning your order. We do not share or sell your personal information including your telephone number and email address.
What type of confirmation should I expect once I have placed an order?
Shortly after you place an order, you will receive an email confirming that we have received your order. It will be emailed to the email address you provided during the checkout process, so please be sure it is accurate.
How long does it take to process an order?
We make every effort to ship all purchases within approximately 24 hours of receiving your order on Monday through Friday. Please provide a street address, city, state and zip code only, NO P.O. Box please. FedEx ships Doctors Natural Products so no Post Office mail box number can receive shipments.
Are there any additional shipping charges for backordered items?
No, if an item(s) on your order is out of stock, it will be backordered and will be shipped to you with no additional shipping costs when it is received in stock.
