Returns are allowed within 30 days of purchase date in their original unmarked, unopened and original condition. A 15% restocking fee may be charged on returns. Perishable and temperature sensitive products ARE NOT returnable. Doctors Natural Products must first approve all returns prior to the return being sent back to us. A return authorization number will be assigned when the return request is authorized.
What if the product I purchased is defective or was damaged during shipment?
If you have received a damaged or defective product, please contact us immediately for a return authorization number and report the damage to a customer service representative by email ( must be in writing ) or call if you have questions toll free at (888) 560-5534, Monday - Friday 9 AM - 6 PM MST/AZ, Saturday 9 AM - 12:00 noon MST/AZ and e-mail us at info@doctordsnaturalproducts.com. We are available for assistance and instructions for returning the product. You will be supplied with a return authorization number and FedEx will be instructed to pick the item up at the original shipping address. Please enclose a copy of the packing slip that came with the original order or include a detailed note indicating the reason you are returning the item, your customer number, original invoice number and your contact information. Once we have received the shipment, it will take approximately 5 business days for us to process the request and credit your account. Your account will be credited for the original purchase price. If the returned product does not meet our guidelines, a customer service representative will contact you. Your replacement products will be shipped within approximately 24 hours from the time we receive your returned product.
What process do I follow to return an unopened and undamaged product?
Please see our published return policy to make certain it falls within our guidelines. Please contact us immediately for a return authorization number and report the damage to a customer service representative by email ( must be in writing ) or call us if you have questions toll free at (888) 560-5534, Monday - Friday 9 AM - 6 PM MST/AZ, Saturday 9 AM - 12:00 noon MST/AZ and e-mail us at info@doctordsnaturalproducts.com.with a description of the problem. You will be supplied with a return authorization number and FedEx will be instructed to pick the item up at the shipping address you originally provided with your order. Please enclose a copy of the packing slip that came with the original order or include a detailed note indicating why you are returning the item, your customer number, original invoice number and your contact information. Once we have receive the shipment it will take approximately 5 business days for us to process the request and credit your account. If the product is returned in original packaging and in saleable condition, per our return policy, your account will be credited for the original purchase price of the product less shipping charges and a possible 15% restocking fee if damaged or opened. If the returned product does not meet our guidelines, a customer service representative will contact you.
What process do I follow to return the product for a credit on my credit card?
If you are returning a product for credit because it did not meet your expectations, please see our published return policy to make sure it falls within our guidelines. Please email us ( must be in writing ) with a brief description of the problem at info@doctorsnaturalproducts.com or call if you have questions toll free at (888) 560-5534, Monday - Friday 9 AM - 6 PM MST/AZ, Saturday 9 AM - 12:00 noon MST/AZ. You will be supplied with a return authorization number and FedEx will pick the item up at the original shipping address. Please enclose a copy of the packing slip that came with the original order or include a note indicating why you are returning the item, your customer number, original invoice number and your contact information. Once we have received the shipment, it will take approximately 5-7 business days for us to process the request and credit your credit card. If the product is returned in original packaging and in saleable condition, per our return policy, your credit card will be credited for the original purchase price of the product less applicable shipping charges and a possible 15% restocking charge. If the returned product does not meet our guidelines, a customer service representative will contact you. You may see the credit on your next credit card statement.
If I have returned a product I purchased for credit, when will the credit appear on my credit card?
After we receive the product you are returning, it takes approximately 5 business days to process the credit. Generally, you may see the credit for the product on your next credit card statement; however, it depends on the month end date for your specific credit card account. Only your credit card company has control over the month end date of your statement.
